Description based on the Specified Commercial Transactions Act

Seller: Daikeido Co., Ltd.

Name of the general manager: Mariko Otani

Postal code: 366-0824
Address: 2-13-3 Nishijimacho, Fukaya City, Saitama Prefecture

Phone: 048-577-7311
(9:00~18:00/Closed on weekends and holidays)
Email:tuhan-net@taikeido.jp

Click here for special notes regarding pharmaceutical sales

Explanation of charges other than the product price:
Fees may apply depending on the payment method.
For details, please check " Payment and Shipping ".

Shipping charges may vary depending on the shipping method and product.
For details, please check " Payment and Shipping " and each product page.

In-stock items will be shipped within 7 business days after your order. If there is any delay in shipping, we will contact you by email.
*This does not apply to long holidays such as the New Year holidays and summer vacations.

For Hokkaido, Shikoku, Kyushu, and Okinawa, depending on the product, delivery may be by sea rather than by air, and delivery may take longer.


Payment Method:

○ [Credit card payment]
We accept VISA, MASTER, JCB, AMERICAN EXPRESS and DINERS.
For credit card payments, we use the payment agency service of GMO Epsilon, a credit card payment agency.
To ensure your payment is safe, your information is encrypted using SSL (128-bit) when it is sent via GMO Epsilon.
Credit card information is not stored on this website and is strictly managed by the company.

○【PayPal】
For regular delivery orders, payment can only be made via PayPal.
You will need to register to use this service.
https://www.paypal.com/jp/webapps/mpp/personal/how-paypal-works


○【Pay Later】
Paidy is a deferred payment service available at convenience stores and banks.
All you need is an email address and a mobile phone number.
No prior registration or credit card is required.
No matter how many times you shop in a month, you will only pay once the following month.
The amount used for one month will be confirmed on the 1st of the following month.
When using this service, Paidy will send you an SMS (short message) to authenticate you, so you will need an environment where you can receive SMS.

Paidy does not set any usage limits.
(The usage limit will vary depending on the customer's usage status, etc.)

(Payment)
You will be notified of your final billing amount via email and SMS (short message) each month.
Payment methods are convenience store payment, bank transfer and direct debit.

If you pay at a convenience store, a payment fee of 390 yen (tax included) will be charged.
In the case of bank transfer, the transfer fee will be borne by the customer.
There are no payment fees for direct debit payments.

Please check the Paidy website for details.
https://paidy.com/

Paidy FAQ
https://cs.paidy.com/


[Returns and exchanges]

If the product is defective or damaged, or if a different product arrives, and this is due to our fault, we will refund or exchange the product at our own expense.
Please contact us within 14 days of receiving the product.
If more than 14 days have passed since you received the product, we may not be able to accept returns or exchanges.

○We will only accept returns for reasons attributable to the customer, if the item is unopened and unused and you contact us by phone within 7 days of receiving the item.
-If you return the product for reasons of your own, please note that you will be responsible for the return shipping fee and return handling fee.
When returning a product, please pack it in the same condition as when it was delivered and include all accessories.
・The refund method will vary depending on the payment method used when placing your order, so please consult with us. However, if the payment is transferred to your bank account or postal savings account, please note that the transfer fee will be deducted from the refund amount.
・Please note that we cannot refund shipping and bank transfer fees incurred when making a purchase.
・Customers will be responsible for shipping costs for replacement products.

Please note that if you are unable to receive the product or if the shipped product is returned to our store due to being unable to be received, your order will be cancelled.
In that case, please note that you will be responsible for shipping fees and cancellation fees.

●Return/exchange contact information
TEL: 048-577-7311
(Business hours: 9:30-18:00, closed on weekends and holidays, and during long holidays such as the New Year holidays)
Email address: tuhan-net@taikeido.jp
Address: 2-13-3 Nishijimacho, Fukaya City, Saitama Prefecture, 366-0824
Daikeido Co., Ltd. Mail Order Division